2-year warranty
amble & strut two year manufacturer's limited warranty protects against defects in workmanship and materials for up to two years from the date of purchase. amble & strut will repair or replace the product if, due to defective parts or workmanship, it does not perform as specified. This limited warranty covers only repair or replacement of the product itself. This limited warranty is extended to the original consumer purchaser only. amble & strut liability to customer, if any, shall in no event exceed the total of the purchase price. Any representations or promises inconsistent, or in addition to this warranty are unauthorised and shall not be binding upon amble & strut.
Who is covered
This two year limited warranty is non-transferable and covers only the original purchaser who bought an amble & strut product through ambleandstrut.com. A copy of the original sales receipt from the ambleandstrut.com website purchase is required for warranty service. This two year limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.
How to claim warranty
To begin a warranty claim within the 2 year warranty period for amble & strut products sold through ambleandstrut.com, please contact our customer service department at support@ambleandstrut.com and enter “warranty claim” in the subject line. Please include the following info in your email:
+ Photo of the damaged product showing the issue + Copy of your sales receipt or order number + Brief description of the issue + Shipping address for the replacement and phone number.
Providing all of the information above will help to expedite the processing time of your claim. We will evaluate your claim (typically within 3-5 business days) to determine if it qualifies for a warranty case and will contact you via email regarding the status of the claim and any follow up steps. Should the product need to be returned for inspection, amble & strut is not liable for products that are damaged or lost in transit to amble & strut.
Warranty exclusions
+ Normal wear and tear of product use + Misuse, lack of care, mishandling, accident, abuse, or other abnormal use + Use of the product other than for its intended use + Damage caused by improper or unauthorised repair or maintenance + Product that has been modified or altered in any way + Any product that is not supplied by amble & strut (including, without limitation, any non-amble & strut product that is used in conjunction with the product) + any cases submitted after the expiration of the warranty period + Products not put purchased from ambleandstrut.com