Introduction
This Cookie Statement explains how we use cookies and similar technologies on our Shopify webshop. By using our website, you agree to the use of cookies as outlined in this statement. We value your privacy and are committed to complying with the General Data Protection Regulation (GDPR/AVG).
What are cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. These cookies allow the website to recognise your device, store certain information about your preferences or past actions, and help improve your browsing experience.
What cookies we use?
We use the following types of cookies on our website:
1. Essential cookies
These cookies are necessary for the basic functionality of our website. They enable core features such as security, network management, and accessibility. Without these cookies, the website cannot function properly.
2. Analytics cookies
We use Google Analytics to track and analyse how visitors interact with our website. These cookies collect information about your browsing habits and interactions on our website, such as pages viewed, time spent on the website, and referral sources. This helps us to improve the performance of our website and tailor it to your needs.
Google analytics
Google Analytics uses cookies to collect information anonymously. The data collected includes your IP address, browser type, operating system, and usage patterns. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
You can learn more about Google Analytics' data processing activities by visiting Google's privacy policy: https://policies.google.com/privacy.
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
3. Functional cookies
These cookies allow the website to remember your preferences and choices, such as your language preference or the items in your shopping cart. They enhance your experience by providing a more personalised interaction with the site.
4. Marketing and advertising cookies
These cookies are used to deliver personalised advertisements based on your interests. They track your browsing habits across different websites and may collect information about your online behaviour to create a user profile. We may use third-party services such as Google Ads, Facebook Pixel, and Klaviyo for marketing purposes.
Google ads
We use Google Ads to display personalised ads to you across the web. Google Ads uses cookies to track your behaviour on our website and match you with relevant advertising content on Google's network of partner websites. Learn more about how Google Ads uses cookies here: https://policies.google.com/technologies/ads.
Klaviyo
We use Klaviyo for our email marketing campaigns. Klaviyo may place cookies on your device to track your interaction with our emails, such as whether you opened an email, clicked on links, or made a purchase after receiving a marketing message. This helps us tailor our email marketing to your preferences. For more information, please see Klaviyo's privacy policy: https://www.klaviyo.com/privacy.
5. Shipment processing cookies
We use Sendcloud to manage the shipment and delivery of orders. Sendcloud may place cookies on your device to help track and process your shipment details. This ensures that orders are processed efficiently and that you receive up-to-date information on your delivery. You can review Sendcloud's privacy policy here: https://www.sendcloud.com/privacy-policy/.
6. Customer service cookies
We use Gorgias to manage our customer service platform. Gorgias may use cookies to track interactions with our support team, such as live chat conversations and email inquiries, to ensure a seamless customer service experience. For more information on how Gorgias handles your data, please visit their privacy policy: https://www.gorgias.com/privacy.
Your consent and choices
When you visit our website for the first time, you will see a cookie banner. By clicking "Accept" or continuing to use our website, you consent to the use of cookies as described in this statement.
Managing your cookie preferences
You have the right to manage your cookie preferences at any time. You can adjust your browser settings to block or delete cookies. However, please note that disabling cookies may affect your experience on our website and certain features may not work as intended.
To manage your cookie preferences on our website, you can use our cookie settings tool (available on the bottom of this page)
Withdraw consent
You can withdraw your consent to the use of cookies at any time by adjusting your browser settings or by using our cookie settings tool. This will not affect the legality of the data processing based on consent before its withdrawal.
Third-party cookies
In addition to our own cookies, we use third-party services such as Google Analytics, Klaviyo, Shopify, Google Ads, Sendcloud, and Gorgias, which may also place cookies on your device. These third parties have their own privacy policies, and we encourage you to review them for further information:
- Google Analytics: https://policies.google.com/privacy.
- Shopify: https://www.shopify.com/legal/privacy.
- Klaviyo: https://www.klaviyo.com/privacy.
- Google Ads: https://policies.google.com/technologies/ads.
- Sendcloud: https://www.sendcloud.com/privacy-policy/.
- Gorgias: https://www.gorgias.com/privacy.
How we use your personal data
When you interact with our website, certain personal data may be collected via cookies and other tracking technologies. This includes data such as your IP address, browsing behavior, and purchase history.
We use this data for the following purposes:
- Analytics: To improve our website's performance and user experience.
- Marketing: To deliver targeted ads and marketing content that may be of interest to you.
- Functionality: To ensure that our website functions properly and provides a personalized experience.
- Shipment Processing: To ensure that your orders are processed and shipped efficiently.
- Customer Service: To provide you with a seamless support experience.
We will never sell your personal data to third parties. We only share your data with trusted service providers who assist us in delivering our services, and we have agreements in place to ensure your data is handled securely.
Your rights
Under the GDPR/AVG, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw your consent to the use of cookies at any time.
- Lodge a complaint with a supervisory authority if you believe that your rights have been violated.
If you have any questions or concerns about your personal data or the use of cookies on our website, please contact us at: support@ambleandstrut.com.
Changes to this cookie statement
We may update this Cookie Statement from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we use cookies.
Last updated: September 2, 2024